One way audio - 16.7.5 android update from 27th May 2021

[mokane]

Hi,

We've got a user working from home with one way audio (she hears others, they can't hear her) since receiving the 27 May 2021 3CX for android update 16.7.5.

So far we've tried everything short of having her factory reset her phone, which we won't ask her to do on her personal device.

It appears she's not the only one with the issue, as another user has reported the same experience on a review on the Play Store on 28th May.

Are 3CX aware of this/hopefully working on another update to resolve?

Many thanks

 

[VasilisV_3CX]

Hello @mokane,

Can you ask the user to disable their Car / Bluetooth support (Telecom API) option in Settings >> Advanced and try again?

If that works, please give us the make and model of the phone.

 

[mokane]

Hi @VasilisV_3CX,

That worked, thanks for your quick help.
The device was a Samsung Galaxy, though the user was unable to tell me what generation.

 

[VasilisV_3CX]

Hi @mokane,

Can you please find out the model?

 

[flash999]

We had the same issue with two of our staff. The solution you suggested worked. One of the phones is Samsung Galaxy A8 the other one Samsung 9+ (this what the user told us, but I guess its Galaxy S9)

Hello @mokane,

Can you ask the user to disable their Car / Bluetooth support (Telecom API) option in Settings >> Advanced and try again?

If that works, please give us the make and model of the phone.

 

[NickD_3CX]

In the latest release of the Android App, the Samsung A8 should now have this option off by default.
For the other phone though, could you please double-check with the user what exact model they are using? Samsung has so many models that are similarly named that it can be very confusing, so best to get this info from the phone settings.