One Way Audio Using 3CX App

[Scott EIT]

Hi,

Having a problem with a customer using their android app where they can hear the caller crystal clear but the caller can't hear a thing. Customer complaining their mic isn't working with the app but I'd be more inclined to think it was a one way audio issue. This isn't particular to a specific network either, happens on various networks, wifi, 3g/4g etc.

Any ideas?

 

[VoIP-Cloud]

Does it happen always? Or just after a time period, e.g. a week or a few days ( have you tried to restart the 3cx services ? )

 

[Scott EIT]

Does it happen always? Or just after a time period, e.g. a week or a few days ( have you tried to restart the 3cx services ? )

It's a new client who's just installed the app so it's not worked up to this point ever. Restarted the 3cx services but still the same. Possibly worth reinstalling the app?

 

[James Dyke]

Same here....

i can hear, no problem. it works fine on my windows 10 app.

 

[Scott EIT]

Update: Tried re installing the app, same problem. Tried on a different phone, same problem. So that rules out the phones and points the finger at 3CX. What am I missing?

 

[James Dyke]

No reply from 3CX??

Come on guys....

 

[Scott EIT]

No reply from 3CX??

Come on guys....

Seeing as I've narrowed it down to an issue with the PBX rather than the app, I was going to start another thread in the main forum to see if it got better coverage. Can a moderator advise if this ok, or indeed move the thread.

There's been very little activity on this!