One-way Audio

[mfretwell]

Internal caller cannot hear external caller.

06:34:44.013 Call::Terminate [CM503008]: Call(3): Call is terminated
06:34:43.982 LineCfg::getInboundTarget [CM503012]: Inbound office hours' rule for LN:15000 forwards to DN:100
06:34:38.889 StunClient:nTestTout [CM506004]: STUN request to STUN server 192.245.12.229:3478 has timed out; used Transport: 192.168.0.105:5061
06:34:37.686 StunClient:nTestTout [CM506004]: STUN request to STUN server 192.245.12.229:3478 has timed out; used Transport: 192.168.0.105:5061
06:34:35.983 CallCtrl:nLegConnected [CM503007]: Call(3): Device joined: sip:[email protected]:5061;transport=udp;srcadr=192.168.0.117:5061
06:34:35.983 LineCfg::getInboundTarget [CM503012]: Inbound office hours' rule for LN:15000 forwards to DN:100
06:34:35.936 CallCtrl:nLegConnected [CM503007]: Call(3): Device joined: sip:[email protected]:5061
06:34:28.641 Extension:rintEndpointInfo [CM505001]: Ext.100: Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [Aastra 55i/2.2.1.25] Transport: [sip:192.168.0.105:5061]
06:34:28.641 CallCtrl:nAnsweredCall [CM503002]: Call(3): Alerting sip:[email protected]:5061;transport=udp;srcadr=192.168.0.117:5061
06:34:28.360 CallCtrl:nSelectRouteReq [CM503004]: Call(3): Calling: Ext:Ext.100@[Dev:sip:[email protected]:5061;transport=udp;srcadr=192.168.0.117:5061]
06:34:28.360 CallCtrl:nSelectRouteReq [CM503010]: Making route(s) to [sip:[email protected]:5061]
06:34:28.344 Line:rintEndpointInfo [CM505003]: Provider:[Vonage] Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [] Transport: [sip:192.168.0.105:5061]
06:34:28.344 LineCfg::getInboundTarget [CM503012]: Inbound office hours' rule for LN:15000 forwards to DN:100
06:34:28.172 CallCtrl:nIncomingCall [CM503001]: Call(3): Incoming call from 14039985713@(Ln.15000@Vonage) to [sip:[email protected]:5061]
06:34:27.907 LineCfg::getInboundTarget [CM503012]: Inbound office hours' rule for LN:15000 forwards to DN:100

 

[avraam_mich]

Is the incoming call coming via a VOIP provider or a PSTN line? Does this happen on an incoming, outgoing or both type of calls?

If using a VOIP provider, does the VOIP connection pass trough a firewall?

Do you have the Microsoft firewall running on the 3CX machine?

In the lines configuration have you set the PBX delivers audio or no?

What are you using as a Phone Client? Do you use the 3CX client?

 

[mfretwell]

In answer to your questions:

VOIP = Vonage
Firewall = SonicWall 2040
Microsoft firewall = off, Trend Micro firewall = off
PBX delivers audio = off
Phone client = Aastra i55 SIP phone

 

[amygoda]

In answer to your questions:

VOIP = Vonage
Firewall = SonicWall 2040
Microsoft firewall = off, Trend Micro firewall = off
PBX delivers audio = off
Phone client = Aastra i55 SIP phone

set stun server in aastra and/or PBX delivers audio = on

 

[mfretwell]

Just tried setting, PBX delivers audio = ON
In 3CX for both the extension "other options" and gateway/provider "other options".
Aastra appears to have no such switch in the firmware.
Still only have outbound audio.

Please also note that an X-Pro Softphone works with no problem on the same server as 3CX resides. X-Pro has not been running while testing 3CX but is installed to test connectivity and isolate firewall issues.

 

[worksighted]

Does your 3CX box pass the builtin firewall test? Are you allowing UDP 9000-9015 from firewall to 3cx? I havent used vonage as a provider with 3cx but these are the standard voip provider ports.

Can the 55i receive internal ext to ext calls with audio OK?

You should need pbx delivers audio with the 55i as they support the standard codecs. I have several of them that work flawlessly.

Mike

 

[mfretwell]

Firewall test is fine.
9000-9015 are open.
Have only one 55i for testing before buying complete set for office, so we can't test int ext to ext.
??

 

[worksighted]

If you launch wireshark on your laptop are you seeing the RTP traffic getting there?

Mike