Online chats work properly only on one of the two sites.

[StanislavL]

Our sites are built on CMS Wordpress. We have two websites and two call queues. 3cx Live Chat plugins are installed there and contain a link from the relevant call queue.
When diagnosing the problem, the site developers wrote the following:
"We checked: the problem is not on the site side, but on the side of the service itself (3CX Live Chat). Apparently, only one RU domain is specified during registration or in the settings, so the plugin works there without errors. And for the COM site, the service prohibits access. You either need to create a separate chat for the COM site (now we see that the chat ID is shared on two sites), or change the service settings."
Is it so? Is there such functionality in the 3cx control panel? I've reviewed all the settings menu, but I haven't found anything.

 

[Dmitry Yurkin]

Hello, Stanislav,
If you want to use the same Livechat for two web-sites, you have to specify both web-site addresses separate by comma in "Your Web-site"




Other way, you can create separate chat and set the same queue as destination.

 

[StanislavL]

1. Excuse me, but where is this line - "Your website"?
2. We want to use separate chats and separate queues.

 

[Dmitry Yurkin]

This line is a part of LiveChat configuration Form in Webclient.
If you want to use separate, you have to create two LiveChats.
Go to Admin -> Voice & Chat section of Webclient and press "Add LiveChat". Create separate LiveChat for each Web-site and configure appropriate web-site URL for each livechat.

 

[StanislavL]

Thank you so much!

 

[thanosgen]

I have the sample provblem but I add the setting over with step. How can I fix this issue?
" If you do not, go to the HTML Generator here to generate the code to put on your website."