Online web chat link issues

Customer Service

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I have set up according to my interpretation of 3CX Live Chat a web link. And indeed I get an front of site click icon that works when Customer Services is contacted - All good. However, this has consequently thrown a worrying inconstancy. Not all browsers Win 7 up allow access to the a now semi transparent icon. Not a great 'visual' greeting, not a comfortable face of 3CX services.

So, to my question -- What is missing if the settings are not apparently dependant on the need of a phone link option, or in the case of 1 chat oversee, any need for other 'team' member's ?

Is the service access so limiting as to be a PR liability ?

Any advise or solution would be appreciated
 

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