Only some of my Hosted instances show migrate to digital ocean

[advantec]

Why do only some of my hosted instances show to migrate to digital ocean and not all of them. Same type of licensing on ones that show migrate and those that dont.

Can we request a time or to do the migration right then instead of doing it between 1-6am?

 

[Charles_3CX]

This may be because not all your 3cx hosted instances are hosted on Vutlr and are already hosted in Digital Ocean.

Additionally, when requested, the migration will take place during your out-of-office hours, which will fall between 12 am and 7 am.

 

[advantec]

My SIP provider requires my IP to send incoming calls to the PBX, and will be down during the migration until I am able to login to make the changes. I have seen some migrations dont happen the next night and cant schedule a time/date to have someone make the changes on the SIP provider side.

 

[Charles_3CX]

We always advise using registration-based SIP trunk providers or at least having secondary registration-based trunks if using IP-based registration trunks. Still, in any case, there is no way to specify the time the migration takes place.

When the migration is complete, an email will be sent to the registered owner's email stating the IP has been changed, so once this email is received, you can log in and make the changes to the trunk settings.