"Open contact with Custom CRM" action in Webapp is not working correctly anymore since update V20

[Pascal Creusen]

We make use of the option to open a custom URL on incoming calls.

On incoming calls the webapp opens a (simular) URL:
https://mypersonalcrm.nl/callview.php?callerid=%CallerNumber%&callername=%CallerDisplayName%



Since the Update of 3CX PBX to version V20 this function does not work correctly.
The "supported" variable %CallerDisplayName% is now in every call replaced by "undefined".
%CallerNumber% is still working.

 

[Senox111]

We have already noticed the same problem in the V18 client and also in the V20 Client - the ticket is already open in R&D at 3CX, but unfortunately for a very long time and currently without feedback, as to when this feature will work again correctly...

So you are not alone

 

[edossantos_sipcaller]

I think this has been removed on purpose. For contact lookup you should only rely on the phone number.