OpenAI Integration - Selected users

[George_WB]

Hi all,

I have a question regarding the OpenAI Whisper Integration. Is it possible to have it only on selected users? Like sales and support agents only.

 

[NicholasP_3CX]

This is an option available on users with recordings active. You could potentially have it on for external calls only so when they are talking with an external party the call is recorded, but not the calls internally.

 

[George_WB]

This is an option available on users with recordings active. You could potentially have it on for external calls only so when they are talking with an external party the call is recorded, but not the calls internally.

Can I have a user with external recordings enabled but with disabled AI Whisper?

 

[NicholasP_3CX]

No you cannot.