Option to leave a voicemail mid call

[RESOLVE-EH]

Hi there,

I'm setting up a 3CX system for a client who wants the option for clients calling in to leave a voicemail by pressing specifically 1. They want this to happen whilst on hold as the call is passed through the queues. We have multiple call queues in the flow so pressing * doesn't immediately go to voicemail if they're still in the first queue.

Is this possible at all or are there any possible workarounds?

Thanks

 

[Evolute IT]

There's no workaround since you use chained queues.

Otherwise the * is the only option.