Orari di lavoro sovrapposti

[genia]

Buonasera a tutti
ho un 3CX Pro 4sc, V18, on-premise, dove mi viene chiesto dal cliente questa cosa, di impostare come orario di lavoro dalle 08.30 alle 18.30, senza pause, e in questa fascia le chiamate vengono dirottate all'IVR giorno, al di fuori vengono dirottate all'IVR notte, e fin qui tutto ok, ciò che mi chiedono è, se possibile, fare in modo che, solo dalle 18 alle 19, le chiamate vengano dirottate a un interno specifico, è possibile? mantenendo la gestione degli orari d'ufficio come indicato sopra
grazie mille a chi risponderà

 

[OlegR_3CX]

Hi there.
Yes, you could use the new default of V18 update 8/9 called departments.
So you will route all of your calls to the department, and in there, you are able to create a routing you need.
Additionally, you could consider using exceptions of the specific extension.
Keep in mind that we also have a regional community.

 

[genia]

Good Morning, thanks for the reply
how i enable the new default of v18? I installed this system just a few days ago, with V18 (update 19, build 23) but i access with the usual web management console, where i didn't find "departments".

 

[OlegR_3CX]

So departments will be created from the Web client Admin console (as system owner) :


also in there, you can adjust the settings, and then in the Management console >> Inbound rules , you will have the ability to send the call to the group

 

[genia]

ok got it, thanks for the reply

 

[OlegR_3CX]

Sure, let us know how it goes.