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- Sep 10, 2026
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Hello everyone,
I ordered a new 3CX SMB FREE instance about two weeks ago. The official page (https://www.3cx.de/smb/) still advertises SMB FREE as free forever.
At the same time, I found the following in official 3CX blog posts pointing to a phase-out of SMB FREE.
I have not received any active notification regarding my newly ordered instance.
So my specific questions are:
Thank you and best regards
I ordered a new 3CX SMB FREE instance about two weeks ago. The official page (https://www.3cx.de/smb/) still advertises SMB FREE as free forever.
At the same time, I found the following in official 3CX blog posts pointing to a phase-out of SMB FREE.
- Blog post from Dec 18, 2025 (Basic Edition announcement): mentions "scaling back" SMB FREE alongside the introduction of the new Basic Edition.
- Blog post from March 6, 2026 (Portal access): confirms that SMB FREE keys no longer have access to the 3CX Portal and that the license will be downgraded to Basic "in the not-too-distant future".
I have not received any active notification regarding my newly ordered instance.
So my specific questions are:
- Does the announced phase-out / downgrade to Basic also apply to newly ordered SMB FREE instances, or is there a transition arrangement for new orders?
- Can the new Basic Edition also be hosted by 3CX, or would self-hosting be required going forward?
Thank you and best regards