Out Going Call

[abidali]

hi 3cx teams Greetings

I hope this finds you well. I am reaching out to request assistance with configuring our 3CX system to meet specific requirements for our finance department.

Our current setup includes four LAN lines, which are configured to handle incoming and outgoing calls for our organization effectively. However, we now have a need to allocate a separate external line specifically for our finance department, as well as route calls with a specific prefix to this line.

Here are the details of the configuration we require:

 

[OlegR_3CX]

Hi there.
Does it mean you are your FXO device or it's a SIP trunk(s)?

 

[abidali]

Thanks for the reply
Sir how can I configure out going calls depart ment based configure please help me
I have done suprate policy but the number are mixing indeed each department static number

 

[OlegR_3CX]

You can check our manuals on this matter, here and here

 

[abidali]

thank you somuch
dear i have done all But the issue is outgoing working but mix nuber i need static nuber

 

[abidali]

 

[OlegR_3CX]

Do you see any error in the Even logs of the 3CX System?

 

[abidali]

no i didint receve any error

 

[OlegR_3CX]

I would advise you to check the system logs, but I am not sure if you know how to do that.
When you call, do you hear any ringing or message playing out?

 

[abidali]

Dear, when I call it's working well, but the numbers are talking randomly.
I need to assign the department's base number.

For example, 0112330099. This numberFinance Dep
0112330091 should be HR.

Like that, I need. Now it's mixed automatically.
The main cunsan is that we have multiple companies on PBT.

 

[OlegR_3CX]

So you will need to assign to each user of that department, the caller ID of the department, or have the outbound rule per department where outbound caller ID will be the one you need.

 

[abidali]

Dear I have asin the caler id But still Not Working with user and outbound policy also




ddd

 

[OlegR_3CX]

So in the trunk settings, you will choose variable (for the SIP field that your trunk expect the number to be in) and have it set as :

 

[abidali]

 

[OlegR_3CX]

Did you verify in which SIP field your provider expects the number? Do that and then put the settings accordingly.

 

[abidali]

thank you somuch for the full suport i realy upriciting you

 

[OlegR_3CX]

You are welcome. Have a nice day