Out of office hours, in office hours status?

[ElementalWindX]

Is there somewhere in the UI that shows which status the entire system is in? In office hours, out of office hours? I ask because when I set a system to out of office hours with *802, it's still processing calls as if they're in hours.

 

[NikolasA_3CX]

Hi @ElementalWindX

If you are refering for a V20 system this can be done by clicking the status button on the webclient from any extension and choose the option "override office hours"

 

[ElementalWindX]

Yeah just found this out. This sucks. Wish the * dial code worked. I have a pbx with 2 depts, one A and one B. Both need to be set to out of office hours and when someone calls the DID going to either dept, it should be directing to a dummy extension with a vm message saying that location is closed. I've used the method you've shown above and both say they're out of office until tomorrow. (Wish they'd let us set a specific time, or "until office opens again").

Location A keeps saying the normal open hours message but it does go straight to A's vmbox

Location B is working as I want by saying the out of office hours message and going to B's vmbox.


I'm tearing my hair out trying to figure out why A won't work like B and I swear I have everything identical.


Both DID's go to a RG. They're set to go to A or B's dummy extensions vmbox. Both are tied to dept A or B.

For some reason it keeps playing the vm message for the "available" status. -_- idk why it wont change status to DND when set to out of office hours.

I even setup the dummy ext as such:

 

[TheodorosG_3CX]

Check also the Call Control API option in order to add the dial codes:
• https://www.3cx.com/docs/call-api-linux/#h.nx3a0hqytc3w