out of office hours notifications

[bashrael]

Hi,
we are running 3cx 16.0.493 in the cloud.
We have an inbound rule with:
During office hours all calls get routed to a call queu.
Out of office the calls are routed to a digital receptionist with a message that the office is closed.

This is all working but out of office hours we are still getting notifications on our call queue concerning Lost calls.
Is this expected behaviour or am I missing something?

grt
bashr

 

[JohnS_3CX]

Hi Bashr,

I would recommend to check the time of the PBX cloud machine, and also check the timezone on the PBX settings page.

It sounds like the PBX is not switching when you expected so perhaps you should check it has not been forced into "in office". To do this you should check your dial codes under "Force 3CX Phone System to IN or OUT of office" to see or set a dial code, and then use the instructions here to set it to "default office hours"
https://www.3cx.com/docs/pbx-dial-codes/#h.665f9ex1w4m3

 

[Clément Rousseau]

Just to be sure, please check your trunk and inbound rules settings : be sure it follows main office hours schedule (main page of trunk and each inbound rule).
When you see notifications of calls lost outside of office hours, do you see any pattern for caller id ? Are you sure they are calls coming from outside ?