Out of office rule configuration

[Urbok]

in my installation now 3cx always reflect the out of office rule!

i've set the working days from monday to fryday 8.00 - 12.30 and 14.00 - 18.00

now if I receive a call during office hour the rule responfing is always the out of office!!!

the installed is the last version and the server is correctly configured (date and clock)!!!

PLEASE HELP

here the log of incoming calls. (look at the time of log...)
PS I've tried restarting the server, restarting 3cx but no solution found!

office hour rules are correcly configured!
--------
09:51:34.453 Call::Terminate [CM503008]: Call(5): Call is terminated
09:51:34.375 Call::Terminate [CM503008]: Call(5): Call is terminated
09:51:34.312 LineCfg::getInboundTarget [CM503012]: Inbound out-of-office hours' rule for LN:10000 forwards to DN:80
09:51:26.515 Call::Terminate [CM503008]: Call(4): Call is terminated
09:51:26.453 Call::Terminate [CM503008]: Call(4): Call is terminated
09:51:26.406 LineCfg::getInboundTarget [CM503012]: Inbound out-of-office hours' rule for LN:10000 forwards to DN:80
09:51:06.750 MediaServerReporting:TMFhandler [MS211000] C:4.3: 192.168.1.152:5004 is delivering DTMF using RTP payload (RFC2833). In-Band DTMF tone detection is disabled for this call segment.
09:51:06.687 MediaServerReporting:TMFhandler [MS211000] C:3.1: 192.168.1.150:5004 is delivering DTMF using RTP payload (RFC2833). In-Band DTMF tone detection is disabled for this call segment.
09:50:57.921 LineCfg::getInboundTarget [CM503012]: Inbound out-of-office hours' rule for LN:10000 forwards to DN:80
09:50:57.921 CallCtrl:nRerouteReq [CM503005]: Call(5): Forwarding: HuntGrp82:13Ext.13@[Dev:sip:[email protected]:5062]
09:50:57.921 LineCfg::getInboundTarget [CM503012]: Inbound out-of-office hours' rule for LN:10000 forwards to DN:80
09:50:57.906 CallCtrl:nRerouteReq [CM503016]: Call(5): Target is not registered: HuntGrp82:10
09:50:57.906 LineCfg::getInboundTarget [CM503012]: Inbound out-of-office hours' rule for LN:10000 forwards to DN:80
09:50:57.859 CallCtrl:nRerouteReq [CM503005]: Call(5): Forwarding: HuntGrp82:11Ext.11@[Dev:sip:[email protected]]
09:50:57.859 LineCfg::getInboundTarget [CM503012]: Inbound out-of-office hours' rule for LN:10000 forwards to DN:80
09:50:57.859 CallCtrl:nRerouteReq [CM503016]: Call(5): Target is not registered: HuntGrp82:12
09:50:57.859 Call::RouteFailed [CM503015]: Call(5): Attempt to reach [sip:[email protected]:5060] failed. Reason: Busy
09:50:57.859 CallCtrl:nSelectRouteReq [CM503014]: Call(5): No known route to target: [sip:[email protected]:5060]
09:50:57.859 CallCtrl:nSelectRouteReq [CM503010]: Making route(s) to [sip:[email protected]:5060]

 

[N_G]

Re: No work Out Office Rules always OUT OF OFFICE!!!

This is a configuration issue. You should consider a commercial edition with support so that you could submit a ticket to get help on configuring it.

 

[Urbok]

No this is not a configuration issue!!! the 3cx has workedpercfectly for 1 month!!!
yesterday after a serve restart the propblem has started!!!

it seem a bug!!! the program still uses out of office rule instead of looging at the times configured on the week table!

tonight I try a full reinstall.
this is not good!!!

 

[Urbok]

it seem something involving GMT or UTC time parameters.

I live in italy (GMT + 1 with 1 hour summer daylight saving) now respect to UTC time we are +2 hour.
so if I've noticed that at 10.45 in the morning is started the inoffice rule !!! I make more tests.

There is a place on 3cx to set the time zone? so the timeslots in the time page are correctly associated to current italian time?

thanx

 

[Urbok]

Incredible

I've shifted on the offce hour configuration of 2 hours and now all works perfect!!!!

for example:

before 8.30-12.30 / 14.00-18.00
after 6.30-10.30 / 12.00-16.00


all now works (set time shifted of 2 hours!!!)
why this???

is there a parameter in ini files to set to the correct timezone? now 3cx is working on UTC time zone.