Outage : Hosted Instance Offline. (restored)

[pgc.mhawkins]

I paid the $75 so you did not have to...

Hello ,

Please be informed that we are aware of the issue and we are currently in communication with the hosting provider to resolve this.
We will respond to the ticket as soon as we have more information.

Thank you.

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Best regards,
Engineer (Support)

 

[SOFTISS]

Adding to the thread, our instance is offline.

Any ETA to this.

 

[TheodorosG_3CX]

There is an ongoing issue from the cloud provider at the moment. Once we have any information we will update this thread.

 

[pgc.mhawkins]

Our instance is online once again. Thank you for the quick restoration 3CX team!

 

[pcdoodle]

We are down too. 3cx hosted. Rebooted instance. Can't access portal and no phones.

 

[pgc.mhawkins]

We are down too. 3cx hosted. Rebooted instance. Can't access portal and no phones.

I wonder if the restore process is regionally segmented. We are in USA-FL. I am sure 3CX will bring you back online soon!
This is definitely, giving me a chance to review our BCP playbook. Need to get the failover's setup.

 

[pcdoodle]

Still down since around 1PM CST.

 

[pcdoodle]

Back up now. Thanks everyone.

 

[pgc.mhawkins]

Adding to the thread, our instance is offline.

Any ETA to this.

Did your instance come back online?

 

[TheodorosG_3CX]

Can you please let us know if you still have any issue?