Outbound Call disconnects with ACK is not received

[mdelaurell]

We have started using the 3CX PBX to determine it's usefulness. We are using VOIPGO as our provider and not have the extensions set up as well as the VOIP provider. We are running into an issue when making an outbound call through the provider. We initially connect to the callee, yet are disconnected after approximately 30 seconds. The log returns the following just before disconnecting the line:

InviteADS:n AckNotReceived

Message: [CM50318]: Call(20) ACK is not received

I need some assistance to ensure out going calls are not droped after the initial connection is made. :?

 

[archie]

If you're making outbound call to voip provider - than PBX sends ACK. If it tells that ACK is not received in this case it can only mean that calling phone (originator of the call) didn't sent an ACK. What phone do you use?

 

[mdelaurell]

This is also happening on calls from extension to extension. We are using the 3cx client to call a cell number or the 3cx client to call an Xlite client ext. to ext. This seems like a setup/configuration setting to me. I am reviewing documentation and attempting to determine these settings.

We are using X-lite soft phone as well as calling from an external cell phone or landline extension.

Thanks,

Mike

 

[archie]

Make sure you're using local settings for 3CX VoIP Client if it resides in local network.

 

[mdelaurell]

All clients are external to the local network.

I have added this from the server. I can provide additional log entries if needed...



10:45:50.764 Call::Terminate [CM503008]: Call(1): Call is terminated
10:45:50.670 Call::Terminate [CM503008]: Call(1): Call is terminated
10:45:50.545 Call::Terminate [CM503008]: Call(1): Call is terminated
10:45:50.483 InviteADS:nAckNotReceived [CM503018]: Call(1): ACK is not received
10:45:20.717 FaxCfg::updateContact [CM504008]: Fax Service: registered as sip:[email protected]:5060 with contact sip:[email protected]:5100;user=phone
10:45:20.202 FaxCfg::updateContact [CM504010]: Fax Service: unregistered contact sip:8888:5100;user=phone
10:45:18.264 CallCtrl:nLegConnected [CM503007]: Call(1): Device joined: sip:[email protected]:5060
10:45:18.233 CallCtrl:nLegConnected [CM503007]: Call(1): Device joined: sip:[email protected]:5070;rinstance=7573a254104ca46a
10:45:18.217 MediaServerReporting::SetRemoteParty [MS210003] C:1.1:Answer provided. Connection(transcoding mode):75.148.140.46:9000(9001)
10:45:18.217 MediaServerReporting::SetRemoteParty [MS210001] C:1.2:Answer received. RTP connection: 66.49.255.51:18008(18009)
10:45:18.217 CallLeg::setRemoteSdp Remote SDP is set for legC:1.2
10:45:09.952 Line:rintEndpointInfo [CM505003]: Provider:[VOIPGo] Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [Asterisk PBX] Transport: [sip:10.1.10.105:5060]
10:45:09.952 CallCtrl:nAnsweredCall [CM503002]: Call(1): Alerting sip:[email protected]:5060
10:45:09.498 MediaServerReporting::SetRemoteParty [MS210002] C:1.2:Offer provided. Connection(transcoding mode): 75.148.140.46:9002(9003)
10:45:09.342 CallCtrl:nSelectRouteReq [CM503004]: Call(1): Calling: VoIPline:10000@[Dev:sip:[email protected]:5060]
10:45:09.280 CallCtrl:nSelectRouteReq [CM503010]: Making route(s) to [sip:[email protected]:5060]
10:45:09.264 MediaServerReporting::SetRemoteParty [MS210000] C:1.1:Offer received. RTP connection: 75.71.51.204:42000(42001)
10:45:09.264 CallLeg::setRemoteSdp Remote SDP is set for legC:1.1
10:45:09.264 Extension:rintEndpointInfo [CM505001]: Ext.1001: Device info: Device Identified: [Man: 3CX Ltd.;Mod: 3CX VoIP Client;Rev: 1] Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [3CX Phone v5.1] Transport: [sip:10.1.10.105:5060]
10:45:08.811 CallCtrl:nIncomingCall [CM503001]: Call(1): Incoming call from Ext.1001 to [sip:[email protected]:5060]
10:45:06.358 CallLeg:nNewCall [CM500002]: Info on incoming INVITE:
INVITE sip:[email protected]:5060 SIP/2.0
Via: SIP/2.0/UDP 75.71.51.204:5070;branch=z9hG4bK-d87543-29527427453d0e2d-1--d87543-;rport=5070
Max-Forwards: 70
Contact: [sip:[email protected]:5070]
To: [sip:[email protected]:5060]
From: "3CXPhone"[sip:[email protected]:5060];tag=cc0afe6c
Call-ID: MWI4NTI1NDhkN2FjZGE3NjA1Yzk3NmU5MDYwNzEwYjg.
CSeq: 2 INVITE
Allow: INVITE, ACK, CANCEL, OPTIONS, BYE, NOTIFY, REFER, OPTIONS
Proxy-Authorization: Digest username="1001",realm="3CXPhoneSystem",nonce="12859577105:35298a0152af5f0caa4e9e301f697d3f",uri="sip:[email protected]:5060",response="cce490d25e6a89570e3633e38357d6b6",algorithm=MD5
Supported: replaces
User-Agent: 3CX Phone v5.1
Content-Length: 0

 

[mdelaurell]

Please view the entry above with the additional information :shock:

 

[archie]

We do not provide technical support on this forum.