Outbound call gives proxy authentication error

[epobeee]

hi i am confused and dont know what else to do, may be someone can help.
i am using the 3CX phone system and i can recieve inbound call without any problem however when i try to call outside i get authentication failed,
proxy authentication error and the call is disconnected. however the phone i'm trying to reach does recieve the call but cant hear me.

i'm using a VOIP provider called XELOQ
can anyone help me.

23:01:44.408 [CM503008]: Call(2): Call is terminated
23:01:37.310 [CM503007]: Call(2): Device joined: sip:[email protected]:5060;line=25107
23:01:37.310 [CM503002]: Call(2): Alerting sip:[email protected]:40600;rinstance=e23203a553e1c02a
23:01:37.107 [CM503025]: Call(2): Calling Unknown:Ext.EndCall@[Dev:sip:[email protected]:40600;rinstance=e23203a553e1c02a]
23:01:37.107 [CM503003]: Call(2): Call to sip:[email protected]:5060 has failed; Cause: 407 Proxy Authentication Required; from IP:81.26.212.150:5060
23:01:35.859 [CM505003]: Provider:[sip.unitalks.com] Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [] PBX contact: [sip:[email protected]:5060]
23:01:35.859 [CM503002]: Call(2): Alerting sip:[email protected]:5060
23:01:34.096 [CM503025]: Call(2): Calling VoIPline:00233244560005@([email protected])@[Dev:sip:[email protected]:5060]
23:01:34.050 [CM503004]: Call(2): Route 1: VoIPline:00233244560005@([email protected])@[Dev:sip:[email protected]:5060]
23:01:34.034 [CM503010]: Making route(s) to <sip:[email protected]>

 

[davidbenwell]

Do you have a Proxy address listed under the VoIp Provider within 3CX Console? if so remove it and try again.

 

[epobeee]

i think you are talking about outbound proxy address?
well there is nothing like that