outbound call

[Ravilla]

Hi,
I am noticed that when i make outbound call the destination phone not yet pick up then i disconnected the call but at the destination the phone still keep ringing and they still can pickup and call duration is starting but hear nothing. actually the call is not answer if i check in 3CX call reporting or call logs.
anyone know this issue? this cause by 3cx or voip provider?

thanks for advise.

 

[leejor]

Does this happen on calls to different destinations, or to one number only?
What provider are you using?

 

[Ravilla]

Does this happen on calls to different destinations, or to one number only?
What provider are you using?

Hi Leejor,
it happened to different destination. i am using generic sip.

 

[YiannisH_3CX]

Hello @Ravilla

First of all make sure that the firewall checker on the PBX passes and there are not issues there. Then run a capture and see if the PBX is sending the BYE message when you hang up the phone. If it does then you need to contact your provider and ask them why they are not terminating the call.
My advice would be to use a supported provider that has been tested and keeps getting tested with every version. Supported providers are also easier to configure as a template is included in the PBX will all recommended settings.
https://www.3cx.com/partners/sip-trunks/

 

[Ravilla]

Hi YiannisH,

yes but in my Country doesn't have support sip yet.

 

[YiannisH_3CX]

Perhaps you could try a world wide provider from here:https://www.3cx.com/partners/sip-trunks/worldwide/
Alternatively you will need to troubleshoot the issue using Wireshark as explained in my previous reply.

 

[Ravilla]

Hi YiannisH,

So does 3CX have options to configure auto disconnected the call after specific minute?
Thanks

 

[YiannisH_3CX]

The PBX has an option for Max call duration however that option affects all calls. So if you set that option to a low value all calls will be dropped once the set duration is reached.