- Joined
- Jun 6, 2017
- Messages
- 9
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- 3
Hello,
I need my extensions to send different outbound caller id's depending of the call queues they are calling. I was thinking to do this as following
1. the extension calls out for their normal business -> the outbound caller id from extension is showing
2. the extension calls out for business regarding call queu 1 -> the outbound caller id of the DID from the call queue is showing
3. the extension calls out for business regarding call queu 2 -> the outbound caller id of the DID from the call queue is showing
...
i think this should be possible if we work with prefixes and set an outbound rule per prefix
now, here's where i'm stuck, how would i build these rules, i don't have a sandbox system handy right now and the call qeues are all covid related so can't really be testing on my live system at the moment
thanks for any help.
I need my extensions to send different outbound caller id's depending of the call queues they are calling. I was thinking to do this as following
1. the extension calls out for their normal business -> the outbound caller id from extension is showing
2. the extension calls out for business regarding call queu 1 -> the outbound caller id of the DID from the call queue is showing
3. the extension calls out for business regarding call queu 2 -> the outbound caller id of the DID from the call queue is showing
...
i think this should be possible if we work with prefixes and set an outbound rule per prefix
now, here's where i'm stuck, how would i build these rules, i don't have a sandbox system handy right now and the call qeues are all covid related so can't really be testing on my live system at the moment
thanks for any help.