OUTBOUND CALLER ID from OUTBOUND RULES

[sonnyh1]

I am using VOIP.MS for my provider.
I have several trunks and several outbound rules.
Based on the outbound rule I want to pass the caller ID I have set in the rule.
Example:
| outbound number | Outbound Trunk | CID |
I dial 9 + 123 456-7890 Route 1-5 111 222-3333

The CID that is displayed on the called number is not the CID set in the rul;e field, but the actual trunk CID.

Suggestions on how to correct this?

 

[leejor]

Is it possible that the number is still set in Voip.ms? The CID number must also be in the "correct" format to be accepted by the provider.

 

[sonnyh1]

This is set on the provider side: I use a system capable of passing its own CallerID

Just not sure if the default 3CX will pass what the provider is looking for.

 

[leejor]

I also use VoIP.ms and pass the caller ID of a forwarded incoming call, with no issues. If I send no caller ID, then the number that was/is associated with the VoIP.ms account is presented to the called number instead. There was also a place on the VoIP.ms website where I had to remove the caller ID number I had originally put in, before I could send anything else.

I send caller ID as a 10 digit number but suspect that they may also allow a leading 1.

 

[sonnyh1]

Ieejoir. Thank you for the info.
I went to my sub accounts and changed the CallerID Number to " I use a system capable of passing its own CallerID"



Now the outbound rules are working for passing the CID Number I want to use.
Now all I have to figure out is how to select the CID Name to go along with the number.