outbound rules

  1. Emergency Calls don't seem to be taking precedence over regular outbound rules

    Good afternoon, All I'm hoping someone can walk me through the logic of the Emergency Call Routes. Here's my scenario: We have a system deployed in a school that requires classrooms to dial a 4-digit pin before allowing outbound calls to prevent students from abusing the phones. Our first...

  2. Outbound Rules Not Matching Extensions – Routing by Priority Instead

    Hi , I have a department with 4 extensions and multiple DIDs. I’ve set outbound rules so that each extension can use a different outbound caller ID. But the issue is that the rules are not being matched by extension number. Instead, the system chooses the route based on rule priority (the...

  3. Change outbound CID selection order

    Hello, Our admin customers struggle to understand why the custom outbound number in the user profile is not displayed. The current selection order of the outgoing CID is: Outbound Rule > User custom CID > Trunk outbound setting. I would suggest something as: User custom CID > Outbound Rule >...

  4. 3CX V20: Doubled up country codes.

    Ever since upgrading to V20, yealink phones have had some difficulty dialling back numbers from their call history. Their call history contains 'Caller ID's, which, as far as I can understand, are not actually 'phone numbers' in a SIP message, but just pieces of text that can be just about...
    • net-products
    • Thread
    • bug international dialing code outbound rules v20
    • Replies: 0
    • Forum: Yealink

  5. Outbound call "No Route Exists"

    I have someone trying to add someone to a conference call and the call failed. I checked the call log and the reason states "No Route Exists". From the screenshots below, in Call 1, there is +6104XXXX, but I have an outbound rule to strip the first 4 and replace with +61, maybe I set this up...
    • Emmett H
    • Thread
    • conference call no route exist no route exists outbound call outbound rule outbound rules
    • Replies: 9
    • Forum: AU

  6. Solved Outbound call rules

    Hi, I am able to make outgoing call to numbers starting 01 but I can not manage to make calls to numbers starting 07.
    • phil_
    • Thread
    • outbound route outbound rules
    • Replies: 23
    • Forum: UK
  7. GeekSqueak

    Analog VOIP Gateways and Outbound rules missing in Admin web client.

    We have been warned that the Management Console is being replaced by an Admin web client. I am still on V18.9 and have an Admin web client and Management Console. The Admin Web Client only shows our SIP Trunk providers. We are missing our Analog VOIP Gateways. The gateways still work and are...

  8. OUTBOUND CID NAME Based on Outbound Rule

    I have 3 trunks that I use for calling out. Depending on which department is originating the call, based on my outbound rules, a specific trunk "Inbound" CID number is selected. I am trying to have a CID Name correspond to that inbound CID Number. Example: Company 1 inbound number...

  9. OUTBOUND CALLER ID from OUTBOUND RULES

    I am using VOIP.MS for my provider. I have several trunks and several outbound rules. Based on the outbound rule I want to pass the caller ID I have set in the rule. Example: | outbound number | Outbound Trunk | CID | I dial 9 + 123 456-7890 Route 1-5...

  10. Outbound Rules Barring 118 numbers

    Hi All, If I wanted to bar all staff from dialling numbers starting with 118, would I go to Outbound Rules and do the attached? And then move it to the top of the list? Basically, 118* doesn't have a route out as in my picture -

  11. Drop NON Numeric Calls

    Hi, I doubt I'm the only one with these issues buy can't find any advice, so, say I go to call "Fred" I type Fred in search bar in the client and hit enter. the dialer assume I want to dial "Fred" my catch all sip trunk drops the call as "Fred" is not a real number is there a way/outbound...

  12. Company Wide Quick Dial Codes to External Numbers

    If there is a set of external phone numbers (we have 30 construction workers in the field on cellphones only), what's the best approach to provide everyone on our PBX the ability to dial these external numbers using a short code? My current thinking is to create 30 Outbound Rules each with the...

  13. Solved Calling to Puerto Rico not enabled from US

    My team is trying to place an outbound call to a number in Puerto Rico but it will not go through . I have enabled the 2 country codes for Puerto Rico. For Outbound rules i have one rule for a length of 10 digits that prepends a 1 and the 11 digit rule neither strips or prepends - (its just a...
    • klkocher
    • Thread
    • country codes international calling outbound rules
    • Replies: 5
    • Forum: US
  14. NicholasBarnes

    vtiger contact creation uses trunk number, not dialed number.

    The document at https://www.3cx.com/docs/vtiger-crm-pbx-integration-server-side/ states that the [number] parameter in 'contact creation' is "...the number dialed for outbound calls...". This is incorrect. The [number] parameter doesn't contain the dialed number, but instead is the number that...
    • NicholasBarnes
    • Thread
    • bug report dialed number outbound rules vtiger
    • Replies: 0
    • Forum: Other
  15. Guillaume Bourgeois

    Import / Export "Emergency Numbers" list

    Hi 3CX Strategy Team, Is it possible to consider the option Import and export in CSV format of Emergency Numbers (Emergency OutboundRules) please? (Similar solution to Inbound Rules) Refer : Emergency numbers rules duplication Depending on the countries of the callers and the CIDs to be...
    • Guillaume Bourgeois
    • Thread
    • csv data import emergency number routing emergency numbers outbound rules
    • Replies: 0
    • Forum: Server

  16. calls without the "0" in front of the number Greece

    Hello there from Greece, do you know if there is any way to disable/remove the '0' prefix on outbound outgoing calls? let say if i want to call to 2105678901 number, normally i dial it use 02105678901. I want to dial without prefix so i can use my phone contact, or redial from recent call log...
    • magaiver
    • Thread
    • 3cx phone system - general outbound call format outbound calling outbound calls outbound roule outbound rule outbound rules prefix
    • Replies: 4
    • Forum: Phone System / PBX

  17. Outbound Caller ID issue in Outbound Rules

    Previously, in version 16, the Outbound Caller ID would be set by 15CHARACTERNAME<+17663686237>, but now, after upgrading to version 18, it will not allow the "<" or ">" characters. Rules that already have the "<" and ">" characters from version 16 still work, but if you open them to edit, it...
    • Rowan
    • Thread
    • outbound caller id outbound rule pattern outbound rules v18 upgrade
    • Replies: 16
    • Forum: Phone System / PBX

  18. Outbound Rule - COPY

    Hello, I cannot post to IDEAS section. I see there are IDEAS to export/import Outbound rules. But I think this will not be implemented soon because these ideas are so old. When I add a new rule it is added at the LAST position. I need to click often to get it to the right position. Would it be...
    • voip-toni
    • Thread
    • outbound rules quick copy
    • Replies: 2
    • Forum: Other
  19. chance-wmt

    Solved Which way should I put by outbound rules? and some recommendations if any?

    Which way should I put by outbound rules? and some recommendations if any? Attached 2 photos.

  20. Solved Outbound Rules for Forwarded Calls

    Hi there, This isn't a new issue but I cannot see any posts where this has been resolved... The scenario is that a call comes into the system and a rule forwards it out to an external number. The forward fails with the message "target endpoint cannot be built" because there is no matching...
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