Outbound caller ID setting on extension no longer honored

[user395687]

Hi all,

We've noticed recently that the outbound caller ID setting on extensions isn't honored for us. I looked in events and the INVITE doesn't show the specified caller ID at all. On the receiving end, the person being called just gets the normal trunk CLI. Any ideas?

Thanks.

 

[Saqqara]

On the SIP outbound parameters , does it have this setting.



Also ring your sip provider, to see if there are passing the DDI number specified by the system and not defaulting to the main number

 

[leejor]

Was there anything that was changed, about the time this began...3CX upgrade? Any other changes to the trunk parameters?

 

[YiannisH_3CX]

Hello @user395687

You could run a capture on the PBX and see if the system is sending the correct outbound caller ID to the provider. If it does you should speak to your provider and ask what changed on their end.