Outbound caller id with Verizon Wireless Home Phone Connect

[engin411]

VZW tells me they can't adjust the outbound caller id. Since we have multiple lines via the Home Phone Connect devices, that's a problem. I followed the 3CX webpage that explains how to reformat outbound caller ID, including entering our published number in the fixed caller id field, but that hasn't seemed to work.

Any suggestions?

 

[leejor]

Re: Outbound caller id with Verizon Wireless Home Phone Conn

If a provider tells you that the caller ID can't be changed (by you), then it probably can't. Many (even VoIp providers) do not allow the customer to spoof caller ID. The number assigned to you, by them, is what is sent to the called party.

Are you using gateways in conjunction with an ATA box that they supply. the sort of device that you'd normally plug in standard analogue sets, or you you have direct VoIP service with them? In the case of the first scenario, you don't have any hope as it would be akin to trying to send different caller ID out on a PSTN line. If you have a VoIP trunk, then, while it might be possible, if they don't allow it, then no matter what you do at the 3Cx end, it won't work. You can only hope that whoever told you it won't work, was incorrect.