Outbound Calls aren't working

[ConnorThomp]

Whenever I try to make an outbound call it tells me it's "Forbidden". I am using the 3CX Android app. I can receive inbound calls and place calls to local extensions, just can't make any outbound calls.


This is the error I am greeted with in the log:

02/05/2021 6:50:36 PM - Call to T:Line:10000>>07342842191@[Dev:sip:[email protected]] from L:23.1[Extn:2208] failed, cause: Cause: 403 Username in From Field required/INVITE from 217.10.68.151:5060

02/05/2021 6:50:36 PM - [CM503003]: Call(C:23): Call to <sip:07342842191@sipconnect.sipgate.co.uk:0> has failed; Cause: 403 Username in From Field required/INVITE from 217.10.68.151:5060


I have absolutely no idea what I am doing when it comes to this, as it is all new to me, so bare with me

 

[leejor]

Cause: 403 Username in From Field required

Well, this is apparently, what they don't like. Are you using a standard template with the provider? Did this just start? Is it only calls from some extensions, or all?

 

[ConnorThomp]

Well, this is apparently, what they don't like. Are you using a standard template with the provider? Did this just start? Is it only calls from some extensions, or all?

I am using sipgate and followed their template (https://teamhelp.sipgate.co.uk/hc/en-gb/articles/115005174309-Configuring-3CX-SIP-Trunks). It has been like this since I set the system up (only yesterday) and happens on all extensions.

 

[leejor]

Looks to be the same issue...

https://www.3cx.com/community/threads/outbound-calling-not-working-after-update-to-16-0-676.68811/