Outbound calls from voicemail menu

[Shragi Leitner]

Hi,

We're on version 20, and I'm trying to set up outbound calls from the voicemail menu.
I have enabled Admin > System > Options > "Enable outgoing calls in voicemail menu"
However, I'm still getting an error "Call transfer failed"

If I remember correctly, this also hasn't worked for us in previous versions, so it may be a different setting. But for the life of me, I cannot figure out what it may be.

Any help would be greatly appreciated.

Many thanks

 

[TheodorosG_3CX]

If you add an outbound rule with a prefix does it work?

 

[Shragi Leitner]

What should the rule be?

 

[TheodorosG_3CX]

Check this guideline please and create an outbound rule depending the number with prefix you are trying to call.

 

[Shragi Leitner]

Hi

Thanks for this. We have outbound rules set and, in general, have no issues with outgoing calls and call transfers, but this is just eluding me...

I have switched on verbose logging and attaching the results here.

Does this shed any light?

Many thanks!

 

[TheodorosG_3CX]

This log will not give the exact reason.
Can you make a test please? Create an outbound rule, set to allow calls from specific extension and add only the extension 999. Place this rule to the top priority and make the test call.

 

[Shragi Leitner]

That worked!
Many thanks.

 

[TheodorosG_3CX]

Glad to assist