Outbound Calls from VTiger not recording in VTiger

[Alex Nicol]

Vtiger Enterprise Edition (Hosted by VTiger)
3CX V18 Prefessional (3CX Hosted)

Starting point - https://www.3cx.com/docs/vtiger-crm-pbx-integration-server-side/

Inbound calls are being recording, and I've got the contact record popping up (thanks to https://www.3cx.com/community/threads/vtiger-integration-not-popping-call-record.118803/unread)

Outbound calls are not reported in VTiger. 3CX Click to call is recognised and calls are made and connecting, I'm just not getting a "Call From Agent to xxx" line in VTiger.

Fully appreciate it could be a VTiger issue and I've opened a case with them, but am covering all bases in case its a checkbox that I've missed.

Kindest Regards

Alex Nicol

 

[Evolute IT]

Put the system in verbose and check the logs to see why it's not logging the call after it ends.

 

[Alex Nicol]

Thank you. This showed no difference between inbound and outbound calls.

On further inspection it was a VTiger issue. The Event is created as "3CX Call has been assigned to XoX" and the Agenda for said event then contains the information sent from 3CX (Outbound call to 01234567890 (0:26))