Outbound calls not using assigned trunks

[Amphibian]

Hey Team,

Server: Elastix 2.5.0.1
Phones: Grandstream GXP2160
PSTN Gateway: Grandstream GXW-4108

Problem: Gateway is a 8 port pstn, I have set up several outbound routes that when dialed by an extension is supposed to use that outbound route. Problem is that when I dial a number from any extension it uses the last line on the gateway all the time.

So I have a outbound route for extension say 1000 that is set up as follows Dial pattern is no prepend, no prefix, 1NXXNXXXXX/1000 with "Trunk Sequence for Matched Routes" as line one (Trunk 1) in the first slot...... I have 5 lines (trunks) all together and for some reason when I used extension 1000 (that is set up to use line one) it is always dialing out on line 5 (trunk 5)....

If I go to extension 2000 and dial outbound that is setup to use trunk 2 (no prepend, no prefix, 1NXXNXXXXXX/2000 and Trunk Sequence for Matched Routes set to trunk 2) it still goes out trunk 5 and not trunk 2.....

In other words, all extensions are using trunk 5 as caller ID which tells me that trunk five is what is being used to dial out on.....

How or what should I check to force an extension to use a certain trunk only? Does the way I have the outbound route setup not the right way?...

amphibian

 

[telelogic]

hello

You do have in mind that when Caller ID is supplied it uses the Extensions number and not the Oubound CIDof the extension.<?>

 

[jayefe]

You probably have other routes with higher priority. Drag your new route to the top of the route listing at the top RHS of the outbound routes page and try again.