Outbound Calls showing as anonymous

[regionaltech]

Hi Guys

When making outbound calls are number 08 8643 5500 is showing up as anonymous, I need this to show up as our DID. Is it the SIP Trunks>Outbound Parameters that need to be changed as I have set the default caller Id as 61886435500 but this looks like it doesn't do anything.

 

[dkdocks]

Check if you're setting it in "Outbound Rules" and the "SIP trunk" -> Caller ID tab.
It may be hard set in one of those two places.

In either you may need to pre-pend "+" in the rules or CID, also check with your SIP partner that your outbound CID is verified, most providers won't let you send CID they cannot confirm anymore.

 

[YiannisH_3CX]

Hi @regionaltech

Depending on the provider you are using you may need to send the caller ID in a specific number format or in a specific SIP header. You should ask your provider what is the correct way to present your outbound caller ID or use a supported SIP Provider if you are not doing so already.