Outbound Calls work perfectly. Inbound go to voice mail.

[rdsmvp]

Using Nexmo as the SIP trunk. Seems to be working as the inbound calls make my extension ring (I can see it ringing, one single ring, then goes to voicemail, on all devices, the real IP Phone, a Fanvill, the 3CX client on my Android phone and the webclient) but as mentioned, goes to voice mail. Outbound calls work as expected.
I checked everything I can think of, all seem correct but still this incoming call issue persists.
Any ideas?
Note: I had to post this thread again due to the permission changes in the forum. The original thread and all the history/suggestions made by others (and checked) are here:

https://www.3cx.com/community/threads/outbound-calls-work-perfectly-inbound-go-to-voice-mail.127739/

There is nothing set for the trunk as seen here (it is set to go to the digital receptionist otherwise if I set to my extension, it goes to voice mail immediately - I can make calls with no issues at all from my extension, with both the IP phone and the Android client):


Thanks!

CR

 

[Curtis C]

Try going to your extension and dialing *60. This shuts off DND. Even though the Status of your set says its available,this particular level of DND does not show up in STATUS. It happened to me before and drove me crazy. It's worth a shot right?
I would do this on all available extensions

 

[rdsmvp]

Just tried. Same result. If I set the trunk to send the call to user and set that as my user, call goes to voice mail after one ring. The phone rings, the webclient rings and then after one ring, voicemail. If I set to the test user I created, no issues.

 

[Curtis C]

What is your call forward timer set at? That's the only other thing I can think of

 

[rdsmvp]

What is your call forward timer set at? That's the only other thing I can think of

Where do I check and/or set that?

 

[Curtis C]

go to users, select user to edit, click call forwarding look at no answer timeout

 

[rdsmvp]

Nothing there LOL. All seems perfect but still, calls go to voicemail LOL