Outbound Calls work with Amazon Chime, but Inbound calls just make the number hang up immediately

[livininthedust]

Hello,
I just got my phone number with Amazon Chime, and outbound calls work great, however, whenever I try calling my number, there's silence for a few seconds and the tone for the number not being in service plays. If someone could help, I would greatly appreciate it.

 

[leejor]

First check the 3CX Activity Log to see if the call is even reaching 3CX. It is possible that they are not sending the call and somewhere the number is still "flagged" as being not in service, hence the recording. If you see no sign of the call, in the log, I would contact Amazon.

There could also be an issue with how 3CX is set to tell Amazon where to route calls. But Amazon should be able to confirm this too.

The not in service recording normally means that the number is shown in a database as being not assigned to a customer.

If the number was ported to Amazon, from another provider, then this process may not be complete.