Outbound DID Defaulting to Main Trunk Number

[rshah5]

I've tried to change every possible setting to change my outbound number for my user to the DID that's assigned to the user, but no matter what it uses the default trunk number. How can I fix this?

 

[TheodorosG_3CX]

Are you using a 3CX Supported Provider?

 

[rshah5]

I’m using telnyx.

 

[TheodorosG_3CX]

Have you assigned the DID number as caller id of the extension?
In the sip trunk options have you set the Fromisplay Name to sent this information?

If so then you need to contact the provider to clarify further.

 

[rshah5]

Yes I did all of that

 

[TheodorosG_3CX]

You will need to contact the provider to clarify further on this.