Solved outbound ID not matching

[JohanFer]

Good day
I have a 3cx V18 update 9 build 31 on Windows 2016 Server.
Supported SIP trunk with DID assigned to the extensions. No outbound ID set in the trunk caller ID field. Also no outbound caller ID in my outbound rule.
I have extension 1264 with DID 27514091264 assigned and in extension outbound ID also set to 27514091264.
The same for 1230 with 27514091230 as DID and in the extension outbound ID 27514091230
Making calls from 1230 works fine, but calls from 1264 presents the outbound caller ID of 1230
This happened suddenly without any known changes in the system.

Any help will be appreciated.
Regards
Johan

 

[TheodorosG_3CX]

In the outbound parameters, what is the selected option for the From:User Part ?

 

[JohanFer]

In the outbound parameters, what is the selected option for the From:User Part ?

Hi Theodoros

It is set as:

 

[TheodorosG_3CX]

Is this a supported provider?

 

[JohanFer]

Is this a supported provider?

Yes supported provider

 

[TheodorosG_3CX]

Can you please clarify which provider?

 

[JohanFer]

Can you please clarify which provider?

ZA Dataphone

 

[TheodorosG_3CX]

Have you ensured that under each extension you have the correct Outbound Caller ID?

 

[JohanFer]

Have you ensured that under each extension you have the correct Outbound Caller ID?

Hi Theodoros

Yet is was set per extension. It is resolved, It was a setting on the provider side to override the CLI.

Thank you.

 

[TheodorosG_3CX]

Glad to know this is resolved