Outbound Rules

[Andy Dame]

I just combined 2 small systems into 1 and put it on the web, I am having trouble getting calls from site A to go out over the" A" Sip trunks, Site B calls over "B" SIP trunks. I set up the out bound rule to allow site A extensions to go out over the 'A" SIP trunks. all calls are going out over "B" Trunks. any ideas how to send the calls out the correct trunks?

 

[eddv123]

Who is the SIP trunking provider and are they supported by 3CX and IP or Registration based SIP trunks ?

 

[AWS2P]

Are the SIP trunk coming from same Provider?
Are they both seen registered on 3CX side?

I set up the out bound rule to allow site A extensions to go out over the 'A" SIP trunks

Can you give more details on what you've done to set this?
is it possible to see a screen copy of your outbound rules (hide sensitive infos)

 

[eddv123]

Are they both seen registered on 3CX side?

Probably best to ask that question after we find out if the trunks are registration based or IP authenticated - as you are probably aware IP authenticated will show green at all times regardless of whether they are working or not.

 

[AWS2P]

Yes Ed, i've 50% chance to be good only

 

[Andy Dame]

Both Sets of trunks are NEXTIVA trunks and worked perfectly on the 2 individual system with correct caller ID. all call from system are coming from the site "B" list.

Both sets are registration based .

 

[AWS2P]

Trunk A is set for wayne group?
Trunk B for phoenixville?

 

[Andy Dame]

yes and yes.. the groups are filled with extensions from each location.

 

[AWS2P]

Problem may come from your SIP provider side as you have 2 trunks registred coming from same public IP, on 5060 so it may be a conflict.

Ask them if you need to set something different on one trunk.
on a French customer i've got similar case with 2 trunks coming from same provider, and provider ask me to change SIP connection IP provider server on one trunk to be sure to identify properly each account (registred based)

 

[Andy Dame]

is there any way to track the outbound call as to what "trunk" they are going out on?

 

[AWS2P]

set logs in verbose mode and do a test call, you should find the rule used and id of trunk in log.

Have you done a test with Wayne trunk alone, try for test to modify your rules to use only Wayne trunk and let us know if you are able to use the trunk.

 

[leejor]

As a test, if you specify some originating extensions, in the outbound rules, that are not currently using the desired route, does it then work for them?

 

[Andy Dame]

I have sent an email to the provider asking to verify the account info for the Site B is correct. I was getting ERROR 403. this i believe are registration based. wait and see what they say. thank you for the help!