Outgoing call goes to dial tone

[bradyrogers]

Hello all,
I purchased SIP trunk through Voxtelesys.
I followed all instructions to install on 3CX (Free) version

I can receive calls from an outside line onto my 3CX app, however, when I try to call out it gives a busy dial tone.

From my understanding on what I've read, I may need to upgrade to the next level (SMB) to be able to make calls to an outside number.

*Note, durring instal on 3CX, when I was in the Admin > voice/chat > Add SIP Trunk, it never allowed me to put in a DID. Only allowed me to add the main trunk number and the password credentials. Saved it fine. GREEN light on main page next to SIP Trunk.

It only allowed me to have a single user assign the outbound

 

[AndreasPo_3CX]

Hi @bradyrogers

When making the outbound call, are you dialing using E164 format or local format?
For example, are you adding +1 in front of the number you are trying to call?

If not, the provider might be blocking the call.
Try dialing with E164 format and let us know.

 

[Kevin@voxtelesys]

Hi @bradyrogers,
Voxtelesys does block outbound calls until our team has had a chance to review your account and make sure everything looks good, this is to help protect from outbound calling fraud. If you log into the portal there will be a banner at the top letting you know a trunk is disabled, also you would have received a welcome email.

If your account is enabled and you are still having issues please open a support ticket with a couple call examples for us to look into.

Also while on the portal you can verify that your outbound trunk is setup for "National" format for outbound calls and "E164" for incoming.