did

  1. Displaying outbound Caller-ID or DID to internal users

    Hi all, The way that our system is currently set up, when you click on a user from the "team" view of the 3CX PWA, you are able to see their Name, Extension, Mobile number, and email address (if applicable for that user). However, there are many cases where a user needs to be able to view the...

  2. Unsupported outgoing call from Yeastar to 3cx via DID numbers

    continuing the topic https://www.3cx.com/community/threads/how-to-get-the-callers-extension-number.136774/ Now we need to implement a return route so that 3CX displays the caller's number from Yeastar and headed to the called subscriber's number I've already tried different connections, but...

  3. Queue overflow on DID removes transfer option (v20 Update 7)

    Hi 3CX experts, (I'm sadly definitely not one of them) We’re seeing a very specific issue in 3CX v20 Update 7 (build 1080) with multi-queue call flows: Setup 1 (main trunk number): Transfer works from a call picked up at any stage. Setup 2 (support DID): Transfer works if the call is...
  4. zahir sirag

    Issue with Multiple Trunks Sharing Same DID

    Hi, I have two SIP trunks without authentication, and they share the same DID (they act as load balancers). When I try to assign DIDs to extensions, queues, IVRs, etc., 3CX returns an error. Is there any way to resolve this using a custom trunk template? I remember that in version 18 there was a...

  5. DID-number displayed in the App

    For some time now, we have been wondering why the assigned DID number is not displayed in the 3CX Windows app or in the smartphone app for the respective 3CX accounts. This feature would be essential for us so that our users can see directly in the app which DID number is assigned to an account...
    • ZHKATH
    • Thread
    • app did did display
    • Replies: 0
    • Forum: Other
  6. Univ. of North Florida

    DID and Caller ID Errors After Upgrade to V20 Update 5

    Hi, We are with the University of North Florida’s Telecom Team and we have found a couple of issues that appeared after we performed an update to V20 Update 5 Build 20.0.5.551. Issue 1: We are no longer able to have more than 100 entries in our “Reformat incoming or outgoing caller ID”...
    • Univ. of North Florida
    • Thread
    • caller id caller id reformatting did error sip sip 3cx v20 update update 5
    • Replies: 4
    • Forum: US

  7. Solved Renaming of DIDs gone or moved?

    Hi, sorry for my stupid question, but on releases pre V20.xxx it was possible to rename DIDs Admin->Voice&Chat. Now the names seems the names are fixed or have I overlooked something? A click on the DID just opens a box to edit the DID-number, but I cannot edit the name. Can someone give me a...

  8. Multiple Issues with Calls and User Accounts in 3CX

    Greetings 3CX Community, I’m currently experiencing several issues with our 3CX system and would appreciate your guidance. Here’s an overview of the problems we’re facing: Calls not going through on specific accounts: Some user accounts are unable to receive calls, even though their settings...
  9. nicolasGa

    Call Processing Script - Multiple Script assign to one ressource

    Hi, Is there a way to assign several script to one ressource (Trunk / DID) ? And maybe have an order for each script associated. If not, is this something that is planned for near future ? Thx,
  10. SaraMarlar

    Send calls to User DID to different routes during open/closed

    I have a client who would like their CEO to have his own DID, but he only wants people to be able to call him on it outside of office hours. During office hours, he wants any calls back to go to the main queue. How can I achieve? Previously I would have used inbound rules to assign open and...

  11. Recycling DIDs in v20

    Hi everyone, With the removal of Inbound Routing control in v20, I seem to be missing a step with how to reset the default call handling on DIDs after I delete an extension. After an extension is deleted, it appears that the DID goes into some middle-state between unused and assigned. The DID...
  12. zeeb

    can't add or edit DIDs

    since the latest update to Version 20.0 Update 2 (Build 715 Release) i'm unable to save my changes on the DID settings page on one of our 3cx systems. it's impossible to edit an existing entry or add a new DID. The Save button changes from light to dark blue, but doesn't react to clicks. any...
  13. ArneDery

    Not able to save friendly names for DID's in Call processing script

    I know you can edit the friendly name when assigning a friendly name to a extension, queue, ... However for call processing scripts I'm not able to change the name. It keeps reverting to the previous name. We need to be able to change this name, otherwise when arriving at the enduser the...

  14. V20 System Extensions/Inbound Rules-DID's

    Maybe I am just not finding it given new front end on V20, but I cannot find how to add a DID to a system extension. I am trying to attach a DID to our VoiceMail System, so outside users can call in and check VoiceMails, without having to have a DID for each user. I've done that in the past...

  15. inbound call get called DID

    Hi, Is it possible to display the DID in the phone apps that the caller of an inbound call has dialed. Or even better the queue this DID is connected to? And also add it into the email template of a missed call? This would be great for my colleagues so they can see immediately who the caller...

  16. Caller ID based upon Extension and SIP Trunk

    Hello, A customer of ours operates in Germany and Switzerland. He has a SIP Trunk in both countries. Each employee has one extension and a DID in both countries/SIP Accounts. For example the Extension 040 would have the German phone number +49 12345678 40 and the Swiss phone number +41 98765432...

  17. v18 inbound rule being attached to from invite for SIP

    Hi all, I have a new very confusing problem with a v18 3CX instance I have out there. After hours the callers have the option to call through to an OOH engineer, this is done through the IVR and a forward to mobile. However the calls are coming through as no caller ID, I have spoken to the...
    • Blair-FuzedIT
    • Thread
    • call forward to outside number did
    • Replies: 4
    • Forum: UK

  18. Solved Outbound caller ID for voip.ms sip trunk sip registration ID

    Hi, I'm running 3CX Version 20.0 Update 0 (Build 1620) and have configured a voip.ms sip trunk following the configuration guide in this link https://www.3cx.com/docs/sip-trunk/voip-ms-canada, I don't have any rules configured to reformat the caller ID's, I have an outbound rule setup with the...
    • Sandbar7418
    • Thread
    • authencation id did outbound caller id sip id voip.ms
    • Replies: 7
    • Forum: Other

  19. Outgoing call goes to dial tone

    Hello all, I purchased SIP trunk through Voxtelesys. I followed all instructions to install on 3CX (Free) version I can receive calls from an outside line onto my 3CX app, however, when I try to call out it gives a busy dial tone. From my understanding on what I've read, I may need to upgrade...
    • bradyrogers
    • Thread
    • did free edition out going
    • Replies: 2
    • Forum: US

  20. 3CX V20 DID Issues | Twilio

    Hello, I have setup 3CX to use Twilio but i can only enter Main Trunk Number. It does not let me enter DID numbers. The button does not work. I have attached a screenshot. https://prnt.sc/5W8uvzZOUbTI Regards,
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