Outgoing call issue

[Jalal Uddin]

Hello 3CX Support,

I am reaching out regarding an issue I am experiencing with outgoing calls on my Twilio SIP trunk. I have successfully configured the trunk and incoming calls are functioning properly, however, I am unable to make outgoing calls.

Could you please provide assistance in troubleshooting this issue? Any guidance or steps I can take to resolve this problem would be greatly appreciated.

Thank you in advance for your help.

Best regards
Jalal Uddin

 

[SnakeRiverWebDevelopment]

It would appear you are trying to call to Jamaica based on that log, are you in the Jamaica?

 

[Jalal Uddin]

It would appear you are trying to call to Jamaica based on that log, are you in the Jamaica?

Yes

 

[SnakeRiverWebDevelopment]

Did you set up "International Networks" in your Allowed Country Codes for 3CX?

 

[Jalal Uddin]

yes i allowed in 3cx

 

[SnakeRiverWebDevelopment]

The only thing I can think of is Twilio is not setup to call 876, you may want to confirm that in your account.

 

[Jalal Uddin]

Twilio event : 32205 - SIP Trunking: Geo Permission configuration is not permitting call: No International Permission. To call this phone number you must enable the Low Risk permission for JM at https://www.twilio.com/console/voice/calls/geo-permissions/low-risk?countryIsoCode=JM and try again.

 

[SnakeRiverWebDevelopment]

Looks like you found the problem.

 

[Jalal Uddin]

yes but how i can fix this issue.

 

[YiannisH_3CX]

You can contact Twilio since they are blocking the call and ask them if there is a way to unblock the area code.

 

[Voip-Guy]

For Jamaican-based local businesses, consider utilizing WOCOM the sole officially recognized ITSP in Jamaica offering dependable Local carriers. I highly encourage you to explore their solutions, as numerous satisfied clients, including mine, have found value in their services.