Outgoing Calls failed in Teams

[Samuel Ma]

Hello i have the issue that i had setup everything in the 3CX and Teams Admin center but i can recive only incoming calls in 3CX and Teams. But i cant make outgoing calls in Teams, not to a Phonenumber and also not to a extention number (100/101/ etc.). I can make outgoing calls in the 3CX client so it wont be any problem of the 3 CX config i think but also in Teams admin center its showing me that the TÖS connection is not active. any idea?

 

[Evolute IT]

Make sure your certificate works correctly and that it is to specs.

Also, check that the system is listening on port 5062/5061 (depending on your setup.)

 

[Samuel Ma]

Make sure your certificate works correctly and that it is to specs.

Also, check that the system is listening on port 5062/5061 (depending on your setup.)

How can i check that the cert. works correctly? I made al the steps like in the manual

 

[NickD_3CX]

How can i check that the cert. works correctly? I made al the steps like in the manual

For the certificate and private key you uploaded to 3CX, check this post out to for instructions how to check that they are correct:
https://www.3cx.com/community/threa...5062-not-allowed-by-default.83936/post-393631

 

[Samuel Ma]

For the certificate and private key you uploaded to 3CX, check this post out to for instructions how to check that they are correct:
https://www.3cx.com/community/threa...5062-not-allowed-by-default.83936/post-393631

Hi Nick thank you for the tip. I checked that and the output are the same from both so i think this could not be the problem. Any other idea? Ive think i made also everything correct with the CSR. I made it like in the manual with the SSL.com

 

[Evolute IT]

Hi Nick thank you for the tip. I checked that and the output are the same from both so i think this could not be the problem. Any other idea? Ive think i made also everything correct with the CSR. I made it like in the manual with the SSL.com

Open the terminal and do this: https://www.3cx.com/community/threa...5062-not-allowed-by-default.83936/post-393244

 

[Samuel Ma]

Hii I also checked this but no changes at the reaction in teams

Open the terminal and do this: https://www.3cx.com/community/threa...5062-not-allowed-by-default.83936/post-393244

 

[Evolute IT]

Hii I also checked this but no changes at the reaction in teams



View attachment 25129

That's not the point. We want to know if the system is actually listening to the port. We see here that some calls are indeed working, so could it be your user that is misconfigured?

Make sure your user (Teams Admin > Users) has the right 3CX Calling policies applied and that the On-Premise line corresponds to the user's Office Phone field (plus de ext=) suffix.)

 

[Samuel Ma]

Yes that because the incoming calls are working. Thats why there are some data of the calls. But incoming calls not working. I checked the config again and every thing is set up like it should be. I also did the userscript in PS again. Everything is right in the Teams admin center. :/

 

[NickD_3CX]

Open the terminal and do this: https://www.3cx.com/community/threa...5062-not-allowed-by-default.83936/post-393244

@Samuel Ma please do this and post a screenshot of the output.

One thing at a time. Don't try and use logic to deduce where the problem is, the way Teams interacts with 3CX is quite complicated and is most likely not how you would expect it to be....

 

[Samuel Ma]

@Samuel Ma please do this and post a screenshot of the output.

One thing at a time. Don't try and use logic to deduce where the problem is, the way Teams interacts with 3CX is quite complicated and is most likely not how you would expect it to be....

Hi Nick okei sure i do this. How can i access the *CX via SSH if the 3CX is hosted in 3CX directly?

 

[NickD_3CX]

Hi Nick okei sure i do this. How can i access the *CX via SSH if the 3CX is hosted in 3CX directly?

Ah, Hosted by 3CX! I just asked the hosting team to check and it looks ok...

Next, in your screenshot, you have put the Teams SBC FQDN to be teams.xxxxxxxxfe.com.

If you ping that, does it return an IP address? Could you send me this FQDN in a PM please?

 

[Samuel Ma]

Ah, Hosted by 3CX! I just asked the hosting team to check and it looks ok...

Next, in your screenshot, you have put the Teams SBC FQDN to be teams.xxxxxxxxfe.com.

If you ping that, does it return an IP address? Could you send me this FQDN in a PM please?

Ive made you a PM. Ping-> Host unknown.

 

[NickD_3CX]

As I mentioned in our PM, you need to actually create an A Record for teams.xxxxxxxxfe.com and point it to your 3CX system public IP.

 

[Samuel Ma]

Hi Nick for your info until now i have this status in the Admin Center. I also see something in the DNS lookup. The technical support from my Domaincarrier (GoDaddy) told me i should ad a CNAME Record as well if i would like to create a sub domain. Is that true?

As I mentioned in our PM, you need to actually create an A Record for teams.xxxxxxxxfe.com and point it to your 3CX system public IP.

 

[Evolute IT]

Hi Nick for your info until now i have this status in the Admin Center. I also see something in the DNS lookup. The technical support from my Domaincarrier (GoDaddy) told me i should ad a CNAME Record as well if i would like to create a sub domain. Is that true?


View attachment 25183View attachment 25182

No, no CNAME. The person you spoke with doesn't know what he's doing clearly.

Just the A record, a certificate and the opened port. That's all you should need to get it to work.

 

[Samuel Ma]

No, no CNAME. The person you spoke with doesn't know what he's doing clearly.

Just the A record, a certificate and the opened port. That's all you should need to get it to work.

Hi Frederick thats what i told him as well. So never mind. Ive just added a A Record.