Outgoing number not correct

[oliverm]

Hi,

We have a problem with our outgoing number showing incorrectly. Our VOIP/SIP service is associated with a geographic number (01273xxxx) but we advertise our number as 0845xxxxx which redirects to our geographic number.

I've updated the "Outbound Caller ID" section of the VOIP provider port page to reflect our 0845 number. However when we call out it still shows 01273xxxx as our number

Any idea what else I need to change ?

Olly

 

[skagen]

well, under the extension of the number you are calling from, there is a tab "other" and there is a setting there which will let you put in an outbound caller ID number. I have this set up and confirmed that when the box is blank, the outbound call id shows from my main account number, but when I put a number in there, it shows correctly.
Hope this helps.

 

[oliverm]

Tried that too, that doesnt work either.

Is it possible that our VOIP provider doesnt support this?

 

[mfm]

Hi Oliver,

You can also change it in the extension settings. What you are doing should suffice to set the outbound caller ID to the one you want it to be. Your assumption is correct best ask your voip provider if they are allowing it as not all do.