Output CRM empty

[pedrotms]

Hi everyone. See if you can help me.

I'm integrating 3CX with RD Station CRM. I completed the entire process in the CRM Template Generator. When testing with the Generator itself, I can search for the contact using both Lookup by Number and Lookup by Email in Parameters Values. When testing with Lookup by Number, it finds the contact normally and populates the variables, but it doesn't populate the output sent to 3CX. However, when testing by email, it finds the same contact but correctly populates the output sent to 3CX.

Test for Lookup by Number:
Contact information found and variables filled in.




Empty output.





Test for Lookup by email:
Contact information found and variables filled in.


Output filled.

 

[Evolute IT]

Number format matching.

The number returned by the API must match (or closely, depending on the phonebook option (aka "Max Matching Length, or MaxLength in the XML), to the number that was initially queried.

 

[pedrotms]

But the integration is returning the contact, the number is found normally, only the output field is not filled in... See in the image, 3CX fills in the variables that are returned from the CRM contact...

 

[Evolute IT]

There's no phone number associated to any variables. Review your template. I suggest using the new AI skill/prompt in the blog.

 

[pedrotms]

Thank you! That was indeed the problem. It helped me a lot.