Hi,
our users request that it should be possible for reception employees to call users who have set call forwarding to them (based on their status).
Is there a way to override the setting? Creating an exception in the forwarding options doesn't work.
Example: Extension 123 has set their away status to forwarding calls to 912. If 912 then calls 123 the call gets sent to voicemail. But it should be possible to forward calls for 912 regardless.
As this should be possible for all 80+ extensions and not just a select few we don't want to do it with dummy extensions.
our users request that it should be possible for reception employees to call users who have set call forwarding to them (based on their status).
Is there a way to override the setting? Creating an exception in the forwarding options doesn't work.
Example: Extension 123 has set their away status to forwarding calls to 912. If 912 then calls 123 the call gets sent to voicemail. But it should be possible to forward calls for 912 regardless.
As this should be possible for all 80+ extensions and not just a select few we don't want to do it with dummy extensions.
