Ozeki softphone cant register with 3cx PBX

[persiandeveloper]

Hi

I installed #cx PBX server and tested it with 3CX Phone (Windows) but When I try to register it using Ozeki it throws timeout error. Here is the documentation I Followed. http://voip-sip-sdk.com/p_124-3cx-pbx-setup-voip.html

 

[leejor]

Is this device (Ozeki), on the local LAN, or a remote device?

What does the 3CX Server Log show just after a registration attempt? If there is no log, then the device is probably not registering to the correct IP and port.

 

[persiandeveloper]

First thanks for your consideration

Pbx installed on a server which runs on workstation, with NAT network connected to host computer and Ozeki runs on host computer.

I could Connect and register with other softphone client like this: http://www.portsip.com/downloads/voip/CSharpSample_WPF.zip

This is all I get in logs, when I try to register with Ozeki :

06/04/2015 22:24:08:017 | There's 8 contact(s) registered
06/04/2015 22:24:08:017 | Checking sip:*[email protected]:40000;rinstance=e2b1975406d15562; expires in 90
06/04/2015 22:24:08:017 | Checking sip:[email protected]:40600;rinstance=dd426462ba289a10; expires in 90
06/04/2015 22:24:08:017 | Checking sip:*[email protected]:40000;rinstance=d7edd40386cad742; expires in 90
06/04/2015 22:24:08:017 | Checking sip:*[email protected]:40000;rinstance=28d917bbd5fb60a7; expires in 91
06/04/2015 22:24:08:017 | Checking sip:[email protected]:5100;user=phone; expires in 397
06/04/2015 22:24:08:017 | Checking sip:[email protected]:40600;rinstance=23e51a019ec9e617; expires in 90
06/04/2015 22:24:08:017 | Checking sip:*[email protected]:40000;rinstance=77cd53c8391a0c2f; expires in 90
06/04/2015 22:24:08:017 | Checking sip:[email protected]:40600;rinstance=365b8eecf10feabf; expires in 90
06/04/2015 22:24:29:976 | Currently active calls [none]
06/04/2015 22:24:38:052 | There's 8 contact(s) registered
06/04/2015 22:24:38:052 | Checking sip:*[email protected]:40000;rinstance=e2b1975406d15562; expires in 60
06/04/2015 22:24:38:052 | Checking sip:[email protected]:40600;rinstance=dd426462ba289a10; expires in 60
06/04/2015 22:24:38:052 | Checking sip:*[email protected]:40000;rinstance=d7edd40386cad742; expires in 60
06/04/2015 22:24:38:052 | Checking sip:*[email protected]:40000;rinstance=28d917bbd5fb60a7; expires in 61
06/04/2015 22:24:38:052 | Checking sip:[email protected]:5100;user=phone; expires in 367
06/04/2015 22:24:38:052 | Checking sip:[email protected]:40600;rinstance=23e51a019ec9e617; expires in 60
06/04/2015 22:24:38:052 | Checking sip:*[email protected]:40000;rinstance=77cd53c8391a0c2f; expires in 60
06/04/2015 22:24:38:052 | Checking sip:[email protected]:40600;rinstance=365b8eecf10feabf; expires in 60

But for other softphone I get this:

06/04/2015 22:30:45:790 | [Auth] Expired nonce: (414d535c0b3359a150:7b87803c5ae8be675057460fd833815f) made 300 sec. ago
06/04/2015 22:30:45:897 | Updating device Dev(28):[sip:[email protected]:5100;user=phone / 888] by message: DevUpd Recv Req REGISTER from 127.0.0.1:5100 tid=77B09BC1 [email protected]:
REGISTER sip:127.0.0.1:5060 SIP/2.0
Via: SIP/2.0/UDP 127.0.0.1:5100;branch=z9hG4bK77B09BC1
Max-Forwards: 70
Route: <sip:127.0.0.1:5060;lr>
Contact: <sip:[email protected]:5100;user=phone>
To: <sip:[email protected]:5060;user=phone>
From: <sip:[email protected]:5060>;tag=0-C7E5
Call-ID: [email protected]
CSeq: 28 REGISTER
Expires: 600
Allow: INVITE, BYE, ACK, OPTIONS, CANCEL
Proxy-Authorization: Digest username="888",realm="3CXPhoneSystem",nonce="414d535c0b335acd23:eca2933e265dec61bbbdc9199fd71af0",uri="sip:127.0.0.1",response="64c3f98d1a44190b96af9d1daf66c44a",algorithm=MD5,cnonce="5265",opaque="",nc=00000001
User-Agent: Netbricks-Sip-T.38IAF/2.01 (PRODUCT ID:5, 05 Jul 2007)
Content-Length: 0


06/04/2015 22:30:45:902 | Dev(28):[sip:[email protected]:5100;user=phone / 888]: PBX contact is local IP: <sip:[email protected]:5060>
06/04/2015 22:30:45:902 | Caller <sip:[email protected]:5060>;tag=0-C7E5 has been authenticated successfully
06/04/2015 22:30:45:904 | Found 1 contact(s) for AOR sip:[email protected]:5060
06/04/2015 22:30:45:904 | Update AOR sip:[email protected]:5060 with contact [<sip:[email protected]:5100;user=phone>]
06/04/2015 22:30:45:904 | Updated; cid = 1831285092
06/04/2015 22:30:45:904 | There's 1 contact record(s) found for DN 888
06/04/2015 22:30:45:904 | Found 1 contact(s) for AOR sip:[email protected]:5060
06/04/2015 22:30:45:904 | Look for contact: sip:[email protected]:5100;user=phone
06/04/2015 22:30:45:904 | Updating device Dev(28):[sip:[email protected]:5100;user=phone / 888] by message: DevUpd Recv Req REGISTER from 127.0.0.1:5100 tid=77B09BC1 [email protected]:
REGISTER sip:127.0.0.1:5060 SIP/2.0
Via: SIP/2.0/UDP 127.0.0.1:5100;branch=z9hG4bK77B09BC1
Max-Forwards: 70
Route: <sip:127.0.0.1:5060;lr>
Contact: <sip:[email protected]:5100;user=phone>
To: <sip:[email protected]:5060;user=phone>
From: <sip:[email protected]:5060>;tag=0-C7E5
Call-ID: [email protected]
CSeq: 28 REGISTER
Expires: 600
Allow: INVITE, BYE, ACK, OPTIONS, CANCEL
Proxy-Authorization: Digest username="888",realm="3CXPhoneSystem",nonce="414d535c0b335acd23:eca2933e265dec61bbbdc9199fd71af0",uri="sip:127.0.0.1",response="64c3f98d1a44190b96af9d1daf66c44a",algorithm=MD5,cnonce="5265",opaque="",nc=00000001
User-Agent: Netbricks-Sip-T.38IAF/2.01 (PRODUCT ID:5, 05 Jul 2007)
Content-Length: 0


06/04/2015 22:30:45:909 | Dev(28):[sip:[email protected]:5100;user=phone / 888]: PBX contact is local IP: <sip:[email protected]:5060>
06/04/2015 22:30:45:912 | Update registration: key=888;contact=sip:[email protected]:5100;user=phone; id=27
06/04/2015 22:30:48:043 | Currently active calls [none]
06/04/2015 22:31:04:270 | [Auth] Saving nonce (414d535c0b335ae092:f0bbbec2018837fe2f70d7763be12370) for user [102] at pos=0
06/04/2015 22:31:04:270 | Caller "102"<sip:[email protected]>;tag=e1567822 has been authenticated successfully
06/04/2015 22:31:04:270 | Successful authentication from IP: 192.168.150.1
06/04/2015 22:31:04:270 | No contacts found for AOR sip:[email protected]
06/04/2015 22:31:04:271 | Update AOR sip:[email protected] with contact [<sip:[email protected]:5186>;+sip.instance="<urn:uuid4AAF9E0-C9A3-6EE4-FF38-955B8C42FE1E>"]
06/04/2015 22:31:04:271 | Created device 29: AOR = <sip:[email protected]:5060>, contact: <sip:[email protected]:5186>
06/04/2015 22:31:04:271 | Dev(29):[sip:[email protected]:5186 / 102]: Real source is not known yet, is set to outbound: 192.168.150.1:5186
06/04/2015 22:31:04:273 | Check locality of IP 192.168.150.1
06/04/2015 22:31:04:273 | IPADDR(0): addr = 192.168.150.132, mask 255.255.255.0
06/04/2015 22:31:04:273 | IP 192.168.150.1 is local
06/04/2015 22:31:04:274 | Dev(29):[sip:[email protected]:5186 / 102]: PBX contact is local IP: <sip:[email protected]:5060>
06/04/2015 22:31:04:275 | Contact record is created; cid = 3920578951
06/04/2015 22:31:04:275 | There's 1 contact record(s) found for DN 102
06/04/2015 22:31:04:275 | Found 1 contact(s) for AOR sip:[email protected]
06/04/2015 22:31:04:275 | Look for contact: sip:[email protected]:5186
06/04/2015 22:31:04:275 | Updating device Dev(29):[sip:[email protected]:5186 / 102] by message: DevUpd Recv Req REGISTER from 192.168.150.1:5186 tid=-524287-1---565059023e3e9d1a Call-ID=S8fM-DHxIDDb3XMw0C6AnA..:
REGISTER sip:192.168.150.132 SIP/2.0
Via: SIP/2.0/UDP 192.168.150.1:5186;branch=z9hG4bK-524287-1---565059023e3e9d1a;rport=5186
Max-Forwards: 70
Contact: <sip:[email protected]:5186>;+sip.instance="<urn:uuid4AAF9E0-C9A3-6EE4-FF38-955B8C42FE1E>"
To: "102"<sip:[email protected]>
From: "102"<sip:[email protected]>;tag=e1567822
Call-ID: S8fM-DHxIDDb3XMw0C6AnA..
CSeq: 2 REGISTER
Expires: 120
Allow: INVITE, ACK, CANCEL, OPTIONS, BYE, REFER, NOTIFY, MESSAGE, REGISTER, SUBSCRIBE, INFO
Proxy-Authorization: Digest username="102",realm="3CXPhoneSystem",nonce="414d535c0b335ae092:f0bbbec2018837fe2f70d7763be12370",uri="sip:192.168.150.132",response="37b174d0beb77364df500522186cfccb",algorithm=MD5
Supported: replaces
User-Agent: PortSIP VoIP SDK 11.2
Content-Length: 0


06/04/2015 22:31:04:276 | Check locality of IP 192.168.150.1
06/04/2015 22:31:04:276 | IPADDR(0): addr = 192.168.150.132, mask 255.255.255.0
06/04/2015 22:31:04:276 | IP 192.168.150.1 is local
06/04/2015 22:31:04:278 | Dev(29):[sip:[email protected]:5186 / 102]: PBX contact is local IP: <sip:[email protected]:5060>
06/04/2015 22:31:04:284 | Insert registration: key=102;contact=sip:[email protected]:5186; id=28
06/04/2015 22:31:04:284 | Look for contact: sip:[email protected]:5186
06/04/2015 22:31:04:284 | There's 1 contact record(s) found for DN 102
06/04/2015 22:31:04:284 | [CM504001]: Endpoint Extn:102: new contact is registered. Contact(s): [sip:[email protected]:5186 / 102]
06/04/2015 22:31:04:284 | Endpoint Extn:102 has added contact <sip:[email protected]:5186> for device Dev(29):[sip:[email protected]:5186 / 102]
06/04/2015 22:31:04:286 | Issue: [Pres:102; act=Open;1;210]

 

[leejor]

So there is nothing showing in the 3CX server logs for a registration attempt?

Did you install the softphone on the same "host computer" that shows in the logs (working extension) 192.168.150.1?

And you have it attempting to register to the server located at IP 192.168.150.132:5060 ?

These devices are using static IPs, or DHCP?

What IP is your router? In many cases is is 192.168.XXX.1, but default can also use 192.168.XXX.254.

 

[persiandeveloper]

Hi Again

That was all the log I got from the log viewer of 3cX

Yes I installed the softphone on the same host computer with 192.168.150.1 IP Address

And I have it attempting to register ti the server with 192.168.150.132 Address.

The server has static IP address.

As I said before server is running on VMware workstation and host connected to server using Virtual NAT, I dont know what is the router Address But I saw IPV4 Settings of server and its Defaultgatreway is 192.168.150.2.

 

[leejor]

You might consider using Wireshark to see if the computer running Ozeki is sending out a registration attempt, and if so, to what destination? You might also want to contact Ozeki for assistance, as it would appear to be some sort of issue with their softphone and possibly your particular computer..