packet count 0

[sergen]

I had a question regarding the monitor connection quality in v20.
when I do this all-internal calls show packet count 0.

but when I do this for external calls the packet loss has a number say 3166.

Is this normal?

 

[bitn2]

Internal calls are direct (RTP Stream bypass) so no packets... External not. But so many packetloss isnt normal.

 

[sergen]

what is the norm for the external packet loss?

 

[bitn2]

what is the norm for the external packet loss?

Close to zero. Every packet loss is a loss of RTP in your phonecall.

 

[sergen]

thank you for your help. I can see packet loss is 0 but packet count is 1944. which I think it's good. However, customer still complaining about poor call quality.

 

[bitn2]

thank you for your help. I can see packet loss is 0 but packet count is 1944. which I think it's good. However, customer still complaining about poor call quality.

Than you need to check further... What client do they use? What is the codec preference for the phones and clients?

 

[sergen]

they are using the 3cx web client. codec are:
1 pcma
2 pcmu
3 G722
4 G729