Paging to Extension Volume

[JSI_Phone_Guy]

We just replaced an old Nortel system at a school. We are using Fanvil X3U's in the classroom and the school staff is complaining that when they page a classroom (*11+ext #) the volume is too quiet (compared to the old Nortel system.) I'm inclined to think that the phone was not intended to be a PA system and there is little to be done. However, I know with some of the traditional PBX's there was an audio gain adjustment for the systems. Is there anything available like this for Fanvil phones on the 3CX system?

To be more clear, the office wants to be able to page and have a conversation with the teacher in the classroom by dialing *11 and the extension number. Currently the speaker volume is turned up all the way, but it is too quiet.

Thanks for any help you may be able to provide.

 

[JohnS_3CX]

Hello,

The X3U was never meant to be used as a PA system or conference room phone, the speaker mode is really only good for people sitting in the immediate vicinity around the phone on a desk.

3CX does not provide a way to boost the volume, and if you did boost it I think you would probably hear the X3U speaker clipping. Larger models like the 6XU may be better in terms of volume.

To be more clear, the office wants to be able to page and have a conversation with the teacher in the classroom by dialing *11 and the extension number

This should be fine if the teacher is sitting on their desk with the phone on it.
Volume is subjective, but it if it is indeed too low even by "single user in a quiet small office" standards, the issue might not be the X3U, but rather the person who calls it is sending a low volume across.

Have you looked into that possibility? Even such trivial things as the position of the callers handset being too far away from their mouth might be playing a role here (they are directional mics after all). Or if the caller is using their phone in speaker mode, that would also limit their source mic volume.