Panel - Agent status shows everyone who isn't an agent

[chrisjako]

I can filter in the top right however this does show the agents in my queue but not calls coming through the system

Happened ever since the update

 

[tron]

I am seeing this as well. Just received my first client call from this.

Webclient is behaving normally, and only shows agents that are a part of your queue, or queues you are a manager for.
However the MacOS Desktop App shows ALL EXTENSIONS in the Panel > Agent Status area.

Was hoping this was the beginning of an update to allow us to sort that agent area by First Name instead of Last Name, but it's showing all extensions. Even those that are not a part of any queue.

 

[Scot Busby]

I have this issue on PC/Chrome browsers after v18 Update 4 was installed. I assume I am just missing a setting somewhere, but I have yet to find it.

 

[Scot Busby]

I have this issue on PC/Chrome browsers after v18 Update 4 was installed. I assume I am just missing a setting somewhere, but I have yet to find it.

Never mind - as soon as I posted this, I found the answer. In the upper right corner of the browser window, there is a filter view you can use. Apologize for the post.

 

[NickD_3CX]

Hi @chrisjako @tron ,

We shall look into this.

 

[Bruce Brewer]

I'm having the same issue after upgrading. The 'All' is showing not only agents but all extensions on the system. Is there a solution yet?

 

[MNA]

we have the same problem after the update...
We'd like the old view back.
Only the agents and not all 400 users...

 

[Ronin]

Same problem here. We receive multiple complaints from the users.

 

[Bruce Brewer]

Hi @chrisjako @tron ,

We shall look into this.

Nick, is there any status update on this issue?

 

[NickD_3CX]

Nick, is there any status update on this issue?

Hi Bruce, not yet, but once there is an update I shall try and update this thread.

 

[Bonsai_UK]

Hello

Is there any update on this please? Why has this change been made?

 

[GBC_James]

Just had another call about this. Any news on a fix?

 

[pseubring]

We just installed 18.0 update 5 for Windows Server and are now having this same problem on PC/Chrome browsers. Need a fix asap please.

 

[pseubring]

@NickD_3CX any update on this?​

 

[it365]

I would also like to see if there is a possible fix or update, makes the list basically unusable and while you can filter to your queue, my people would still like to be able to see all the active calls like before. Please let me know if something can be done.