Panel - extension setting "show my calls" has priority over another extension "See calls"?

[guidoq]

An extension with receptionist role and the following rights for the department:


is unable to see the calls in the top part of the Panel tab, it only shows the yellow bar on the Agent status panel at the bottom, unless the other extension who is in a call has "Show my Calls" enabled in it's view settings.

A couple of updates prior the user tells me he was able to see all calls regardless of the "show my calls" setting of the other extensions. I can't verify this since I have all instances updated.



Is this the correct behavior?
if I want extensions with the role User not view the call information, but an user in the same department be able to view all the calls: should I enable "show my calls" for all extensions and disable "See calls" for all extensions except the one? will the other extension see call info either in panel or team or will it show "in a call"?

 

[KyriacosS_3CX]

Hello, the behavior now is the desired one, as it allows users to indeed hide their calls. You might have a manager who does not wish their calls to be seen by the main reception that has view call on all departments, but visible to his PA - then you would do a department of just the manager and the PA, and enable show my calls only in that one for them. More granular.

 

[guidoq]

Yeah I had just tested it before your response and it makes sense.
So if extension 100 wants to view all the calls, should have "See calls" enabled and all the other extensions should have "Show my calls" enabled.
if ext 200 doesn't want to show his calls to anybody including ext 100, it should have "Show my calls" disabled.

if another extension has "See calls" disabled, it shows all the other extensions as "in a call" even if they have "show my calls" enabled.

makes perfect sense thanks, was this changed in a recent update or has this been this way from the start of v20?