Solved Parameters on Hosted

[Mark Adams]

Hi all, new partner here, just got my phone system setup, and hitting my first snag. I have ring groups setup for me and my tech, and just realized that if we are on the phone talking to each other, our phones do not indicate that another call is coming in. It goes straight to VM.

Tried turning on "allow multiple calls" no effect. Alot of online forums are saying to turn on a feature in settings>parameters.

I do not have parameters. I am using the hosted free 1 year option. Is there some other way to access the settings>parameters section that I am not aware of? I have terminal access if that helps.

Or is there any other way to make my phones ring when someone else calls into a ring group and we are both on the phone?

Thanks for any help.

 

[Mark Adams]

@Mark Adams

Glad to see the issue has been addressed and thank you for sharing your solution. Like @voiptoys mentioned though using this option is not supported by 3CX as it may cause other issues and i would not recommend using it.
Also if you are using the same FQDN on both Azure and the 3CX hosted instance please let me know so we can delete the 3CX hosted one as it will cause issues with the DNS resolution of the FQDN.

Is there any documentation of what issues it might cause? I would like to know what to watch for. It is a pretty important feature for us to have, and I really hope that 3cx is working on making it a supported feature.