Participant already connected.

[treingenia]

Good morning,
I have a customer who for some days when using WeebMeeting has had some users who receive this message when they try to start a meeting "Participant already connected." . How can I solve it is extremely urgent is it necessary to open a paid ticket?

 

[JohnS_3CX]

Hello,

Please make sure that the customer is not sharing the "Organizer link". This is the link that you as an organizer must use to connect to the meeting.

There is a 2nd link which is for the participants/guests and that is the only link they should share. This is called the "Meeting link" and can be found in the email you received when you created the meeting like you see circled here:


You also get an .ics calendar file which contains the Meeting link too (if you wish to open it with your email client)

 

[treingenia]

Maybe I explained myself wrong, they have to create a new meeting but they cannot do it because they receive the message as in the picture.
Fino a qualche giorno fa ha funzionato correttamente.

 

[JohnS_3CX]

Please send me your meeting link in a private conversation and I can take a quick look