Partner Instance Portal

[venterprise]

I am no longer able to connect to an instance in the partner portal. Has this changed with version 20? I need to be able to access the customer interface for support.

 

[TheodorosG_3CX]

Are you using the System Owner credentials?

 

[venterprise]

We created it with the demo customer email and as we went to start configuring it, I assume that he changed his password on first login from the welcome email. It used to be that we could just initiate a remote connection to it because of the partner link

 

[TheodorosG_3CX]

This is not possible in V20.

 

[venterprise]

This is not possible in V20.

So we will have to have an extension and record that login somewhere as a system owner for every customer?

 

[TheodorosG_3CX]

That is correct.

 

[venterprise]

So we will have to have an extension and record that login somewhere as a system owner for every customer?

Is it still possible in Version 18? Hosted?

 

[venterprise]

Is it still possible in Version 18? Hosted?