Passwords not working anymore?

[markesolutions]

We have Hosted 3CX and for some reason we cant get access to any of the webclient pages or our management console anymore. We have the original emails for the different areas but they've just stopped working entirely. Cant see any way of changing the passwords through the partner portal. Any ideas on how to recover/reset our login credentials for both the webclient and the management console?

 

[SteveITS]

If you enter an incorrect password in the management console a couple of times it will show a prompt "Forgot password?"

Another thing that throws some people is that the management console is at FQDN/ and the web client at FQDN/webclient, they are different.

Also if enough people try an incorrect password the IP will be blocked for 24h. Try from a different IP.

 

[markesolutions]

If you enter an incorrect password in the management console a couple of times it will show a prompt "Forgot password?"

Another thing that throws some people is that the management console is at FQDN/ and the web client at FQDN/webclient, they are different.

Also if enough people try an incorrect password the IP will be blocked for 24h. Try from a different IP.

Not getting any forgot password prompt at all, just IP blacklists, same when I try from another IP. Our login used to work but its just stopped now.

 

[markesolutions]

Not getting any forgot password prompt at all, just IP blacklists, same when I try from another IP. Our login used to work but its just stopped now.

Managed to get access to the webclient now but still nothing for management console

 

[DimitrisL_3CX]

Hello @markesolutions,


You can try from a different network (different public IP like 4G/5G ) to reach the management console and try to login.
Then you can also utilize the Forgot Password option by using the correct Username and wrong password two times.
You can then whitelist the IP by following this guide

If this doesn't work can you please send us a screenshot with the error you get?
Please make sure not to include sensitive information in the screenshot or to your reply.